How-to Civil servants, Introductory, Across government, Translation
How to translate documents and when not to trust the result
AI translation between Urdu and English is fast and usually good for the general meaning. Here is how to use it well and the cases where a human translator is still essential.
Last reviewed: . Reviewer: Muhammad Asadullah.
What it does well
Offices in Pakistan work across English, Urdu and regional languages every day: citizens' applications in Urdu, official correspondence in English, notices that must reach the public in both. Machine translation can turn a page of text from one language to another in seconds and modern AI assistants handle Urdu far better than older tools did.
For understanding a document, such as reading an Urdu application or getting the gist of a letter, it is usually good enough. For publishing or deciding on the basis of a translation, it is not enough on its own.
When a human must check
- Legal, financial and policy text. A single wrong word in a notification, contract or order can change its meaning and its legal effect.
- Anything published to citizens under the government's name.
- Names, places and technical terms. AI often transliterates names inconsistently and may translate a proper noun as an ordinary word.
- Regional languages. Quality for Punjabi, Sindhi, Pashto, Balochi and others varies a great deal and can be poor.
GovAI's own rule is that Urdu is never published from machine translation alone. A native speaker always reviews it. That is a sensible rule for any office.
Step by step
- Remove personal and confidential details before using a public tool, or use a department-approved tool.
- Give context. "This is an application from a citizen to a district office about land records" helps the AI choose the right register and terms.
- Specify the register. Formal official Urdu reads very differently from conversational Urdu. Say which you need.
- Ask for a glossary. "List the key terms you translated and how." This shows you its choices, so you can correct them consistently.
- Check back-translation for important text. Ask a separate session to translate the result back into the original language and compare. Differences point to problems.
- Have a fluent person review anything that will be published or acted upon.
Example instructions
Translate this citizen's application from Urdu into clear English for an official file. Keep the meaning exact; do not add or remove anything. Put any words you are unsure about in square brackets.
Translate this public notice into simple, formal Urdu that ordinary citizens can understand. Use these terms: [list from the GovAI glossary]. After the translation, list any phrases where you had to choose between two meanings.
Use the glossary
For AI terms, use the GovAI bilingual glossary so that the same English term is always rendered the same way in Urdu across your department's documents. You can paste the relevant terms into your instruction, as in the example above.